Refund Policy
Returns, Exchanges & Refunds
We want you to absolutely love your nails! That's why we offer a simple and fair returns policy.
14-Day Returns & Exchanges
Returns are accepted within 14 days of delivery. You can return or exchange eligible new, unused products within this window, free of charge.
To be eligible, items must be unused, in their original condition, and in original packaging.
Returns are completely free — we provide a prepaid, printable return shipping label at no cost to you, and there are no restocking fees.
Damaged, Defective or Incorrect Orders
If your order arrives damaged, defective, or we sent the wrong item, please contact us right away at support@naillab.art.
We'll make it right by replacing or remaking your item at no extra cost.
Custom Orders & Custom Sizing
Because each custom design or custom-sized set is made especially for you, these items are final sale and are not eligible for returns, exchanges, or refunds, unless they arrive damaged, defective, or incorrect.
How Returns Work
Returns are processed by mail. Once your return is approved, we'll email you a free, prepaid return shipping label. Print it, attach it to your package, and send it back. No restocking fees apply.
Refund Timeline
Approved refunds are processed back to your original payment method within 5–7 business days after we receive and inspect your return.
Need Help?
Questions? Need to start a return? Just email us your order number and reason for return at support@naillab.art, and we'll take care of the rest. We're always happy to help.